Features
Everything below is in Sites & Stays today, unless it's marked coming soon. Reservations, the calendar, customers, payments and reports are always on. The rest can be switched on or off by the owner.
Booking and payments
Booking calendar
Units and guides by night, in one strip of days that slides sideways. More days load as you scroll, without reloading the page. Jump to any date, or back to today.
- Tap an empty night to start a reservation or block the unit
- Reservations show their status: held, confirmed, checked in, checked out
- Arrivals and departures for today at the top
Reservations and customers
Each reservation has its party, units, add-ons, bill and payments on one page, with an activity log of who changed what. Customer records keep every past stay, and a duplicates screen merges repeat guests.
Online booking
Guests book on your website at any hour. They see real availability and prices, add extras and pay the deposit by card. Prices and rules come from the same place staff use.
Card payments with Stripe
Take cards through your own Stripe account. Send pay links by text or email, keep a card on file, and charge balances automatically when they come due.
- Deposit at booking, balance later
- Optional card fee that follows the rules: Visa caps credit card surcharges at 3%, and Minnesota doesn't allow surcharging debit cards. Sites & Stays tells credit from debit and charges only what's allowed.
- Refunds, deposit credits and payment credits tracked
- No payment markup from Sites & Stays
- Use Stripe, or keep your bank's processor through Authorize.net
Guest trip page
Each reservation gets a private page for the guest. From it they check in online, sign the registration card, ask for extras, message you and pay what's owed.
Waiting list and out-of-service blocks
Keep a list of guests who want dates that are full. Block a unit for repairs or cleaning so it can't be booked.
Same week next year
Hold each guest's same week for next year, so returning guests get first pick before the dates open to everyone.
Cancellation credit
Turn a cancellation into a credit for new dates instead of a refund, good for 365 days or however long you choose. Staff see open credits when booking, and the guest sees it on their statement.
Calendar sync
Share each unit's booked dates with Airbnb, VRBO, Booking.com or Google Calendar, and block dates booked there.
At the desk
Today board
Who's arriving, who's leaving, who's in house and what's still owed. Arrivals whose unit isn't clean yet are flagged.
Housekeeping
A board of which units are dirty, being cleaned, clean or inspected.
Statements and registration cards
Email a guest their statement in one step. Print registration cards, or let guests sign them on their trip page.
Staff accounts
Each person signs in with their own account. The owner controls the feature switches, and every change goes in the activity log.
Your brand
Your name, logo, colors, address and wording on the booking pages, texts, emails and statements.
Texts, emails and the phone
Guest texting and Inbox
Text guests confirmations, reminders and pay links, and read their replies in a shared Inbox.
Automatic guest messages
Deposit reminders, before-you-arrive, arrival-day and thank-you messages go out on their own. You write them in your own words.
Bulk messages
Send one text or email to many guests at once.
AI booking agent for calls
It answers calls and common questions (rates, open dates, check-in times, what's included) with your live calendar and prices. It quotes exact totals, books stays as 24-hour holds and texts the deposit link. It looks up a caller's own reservation, resends confirmations and takes messages for your managers.
- Never takes card numbers by voice
- Phone bookings are marked "Booked by phone"
- Set up for each property as an add-on
Activities, extras and prices
Guides and the guide board
Assign guides to trips, text them the details and track their replies.
Add-ons
Meals, shuttles, rentals and other charges, per stay, per night or per person. Meal counts show on Today and go to the kitchen each morning. Shuttle seats go to the driver by text.
Specials and packages
Free nights, percent off and special per-person prices. Packages bundle nights, activities and meals at a per-person price.
- Gift certificates, sold at the desk or online, with no expiration date
Kids pricing by age
Set your own age bands, each priced as a percent of the adult price or free. For example: 50% off for 15 and under, free for 5 and under.
Peak-date minimums
Require a minimum number of people per unit on the dates you choose, like 3 people in a 4-person cabin in June and July. Guests see the minimum before they pay.
Fish houses
Sell fish house days per person, full or half day. Set how many houses you have and what's included, like bait and transport. Sites & Stays checks open seats before a house is booked.
Boat slips
Rent slips by the night or the season, with an electric option. Slips can be free for lodging guests and paid for everyone else.
Partner trips
Sell trips run by other companies, like snowmobile rentals or another outfit's fish houses, on the guest's bill. A partner payout report shows what you owe each one.
Taxes and deposit rules
Set your tax rates, deposit rules, policies and cancellation terms on screen.
Planning, reports and accounting
Season Planner
See how next season is shaping up while there's still time to act. Pick a season and get one page:
- Booking pace: nights, guests and revenue against the same point last year
- Open weeks: a heat map of every unit by week
- Not rebooked yet: last year's guests with no booking, and a call list to download
- Staffing needs by week: guides, fish houses, meals and cleanings
Reports
Check-ins, check-outs, guests in house, vacancy, reservations made, cancellations, revenue, future revenue, tax summary, deposits due, refunds, discounts and an end-of-day till. Print any of them.
Owner overview
One page of the season's numbers: occupancy, revenue and bookings.
QuickBooks export
Download sales and journal files for QuickBooks, with each charge, tax and payment mapped to the account you choose. These are files you import, not a live sync.
Moving from your old system
An importer brings customers and reservations over from Reel Property Solutions, and we set everything up for you. Using something else? Tell us what it is.
Campgrounds and RV parks Coming soon
Sites & Stays was built for a lodge. Campsites can already be set up as units, but these campground features aren't built yet:
- Site hookups and types Coming soon
Water, sewer, 30 or 50 amp, pull-through or back-in, surface and shade, with filters for guests booking online.
- Rig details and length matching Coming soon
Tent, trailer or motorhome, rig length and slide-outs at booking, matched against each site's limits.
- Pets and vehicles on the booking Coming soon
Counts and rules at booking time. Pet and vehicle fees already work as add-ons.
- Monthly and seasonal stays Coming soon
Monthly and seasonal site pricing. Weekly rates work today.
- Site map Coming soon
Pick a site from a map of the park.
- Flexible deposits Coming soon
First night, flat amount or full payment, besides today's per-person deposit.
Running a campground or RV park? Tell us what you need. It shapes what gets built first.
See it working
The demo sleeps when nobody is using it, so the first load can take up to a minute.